Your Questions, Answered
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Each crochet pattern is delivered digitally to the email address provided at checkout. Once payment has processed you can download all files associated with your order.
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All of my patterns are exclusively sold on my website (hookandfibermade.com) ,
my Etsy shop (www.hookandfibermade.etsy.com)
and Ravelry store (https://www.ravelry.com/designers/laura-fisher)
If you find my patterns being sold anywhere else please notify me at support@hookandfibermade.com, thank you!
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All patterns assume foundational knowledge and are not designed to teach how to crochet or how to read crochet patterns. Each item description lists the skills needed to complete the project and the difficulty level.
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Hookandfibermade will respond to all messages and questions during regular business hours:
Monday-Friday, 9am-5pm EST
Via email (support@hookandfibermade.com).Please do not reach out for support via social media. Instagram, Facebook, Tik Tok, etc are not support channels.
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Pattern support is provided for pattern related questions only and is available via email.
Support is not offered through social media direct messages, as those channels are not monitored for customer support due to high message volume and automated inquiries.
Please ensure you are comfortable with basic crochet skills prior to purchasing, as patterns assume foundational knowledge. I am always happy to assist with clarification related to the pattern itself when contacted through the appropriate support channels.
Response times may be longer during peak seasons or sales events, but all legitimate support inquiries received through Etsy Messages or email (support@hookandfibermade.com) will be answered as soon as possible. -
All titles, written instructions, diagrams, photos, and video content included in these patterns are the intellectual property of Hookandfibermade. You may not copy, reproduce, distribute, or sell the pattern itself, or create derivative patterns for sale. Unauthorized use or distribution of this pattern may result in legal action. Unauthorized reproduction or derivative use of this pattern, including its photos, titles, written expression, or design elements, will be enforced to the fullest extent permitted by law. Large-scale commercial production is strictly prohibited. This pattern is intended for personal use only.
Hookandfibermade is not responsible for unfinished projects, user error, or any financial losses incurred, including but not limited to the cost of yarn, tools, supplies, or other materials purchased to complete this pattern.
By purchasing this pattern, you acknowledge and accept these terms. Thank you for your understanding. -
All sales are final. Due to the nature of digital items, they cannot be returned once downloaded. For this reason I cannot offer refunds or cancelations.